Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. For products that are returned in accordance with this return Policy, refunds will be processed within 7 days after we receive your return package. Your refund will be sent to your FALAKSA wallet or original payment account based on the refund method you chose.

Return Conditions

1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.

2. The following items cannot be returned or exchanged: Jewellery package opened and used.

3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of Non-FALAKSA products.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Falak Specialty Trading Est., 9310 Shadad Alfheri Street, Al-Malaz District, AR-Riyadh, Riyadh, Saudi Arabia, 12642.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

NOTE:

1.Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

2.If there is an issue with your return, please contact Customer Support within 30 days from the date your order was placed.

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